Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Our customers keep raving about our way to support them! Don't take our word for it, and go check the Gartner customer reviews and see for yourself. At Vectra, we love to solve hard problems and embrace people who relish that. If you are different from the norm, excel in your field, keep challenging the status quo and care about building great customer experiences and love to collaborate with the wider global organisation, this role is a fit. The Director for EMEA will develop the dynamics that shape the global support organisation. Joining now offers future career opportunities in a fast-moving environment.
The Director EMEA promotes a customer-first support culture that goes above and beyond what the customer expects to ensure that every customer’s engagement is exceptional and leads all aspects of team leadership of Support Engineers across EMEA by establishing clear expectations and coaching employees to achieve the Support department’s mission, while monitoring team performance, including customer satisfaction, ticket resolution and ticket trends.
You have a successful track record of leadership roles in global vendor-support environments; well versed and comfortable in being a hands-on manager who leads and defines pivotal initiatives.
Sounds like this could be a match? We are looking forward to receiving your application!
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.