The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

We are seeking an experienced Business Program Manager to join our team to develop applications and reports using workforce management data for our internal customers. This role focuses on workforce management data portals, data flows, and reporting using Power Apps and APIs. It requires a highly analytical and strategic individual with expertise in calculating, analyzing, and interpreting data to draw meaningful inferences. The successful candidate will demonstrate the ability to problem-solve and make informed decisions that are critical to meeting key operational priorities and financial goals. 

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.