About the role

We are looking for a Junior People Administration & Operations Specialist  to join our local People Team, based in Milan, for a 9-month fixed term contract.

You will report directly to the local HR Business Partner where you’ll have a specific focus on People Administration and Operations task. 

What you’ll be doing:

• Taking ownership for the administration for the entire employee lifecycle – from recruitment and onboarding, performance management, development and coaching through to promotions and exits - this is an administrative role with high impact
• Preparing employment offer letters, contracts, letters of promotion and compensation changes in line with the National Labor Contract applied
• Overseeing the correct flux of information within Workday (our HR system) related to the employees (hirings & leavings, contract, role and compensation changes, etc)
• Monitoring the correct management of the overtimes and absences accordingly to the National Labor Contract and supporting the employees in the management of their monthly timesheet, and collecting the monthly variations to insert in the payslips and check that all of them are adequately reflected in the payslip drafts
• Monitoring the monthly deadlines related to employees administration
• Constantly collaborate with our CoEs based in our UK Headquarters such as the payroll team, central people operations team, comp&ben team
• Supporting employees when they raise questions or needs in the admin and payroll areas through ServiceNow
• Provides support for all transactions related to special payments and salary changes
• Process reports with regards to employees’ headcount and administration
• Supporting with the development of the operating model for Hop People Operations in Italy
• Providing day-to-day support and direction on all People topics to the local Teams
• Partnering with site management to proactively identify capability gaps and implement / deliver solution
• Proactively partnering with site management on workforce planning, ensuring our recruitment team are aware of demand and all sites are staffed appropriately
• Partnering with external providers of HR services - when needed (external agencies and providers)
• Partner with HQ People team to ensure site employees views are represented and central Deliveroo wide processes being developed are fit for purpose for site based team
• Operational support on L&D, recruitment, procurement (for HR related matters) and local people initiatives

Requirements:

• You have gained a minimum 1 years’ previous experience in the People administration and Operations areas 
• Fluent in English is required as you’ll also deal with the central People team based in London
• Knowledge of the Italian Labour law and of the CCNL Commercio  
• Knowledge of Workday HRIS and ServiceNow is a significant plus
• Takes initiative, acts with confidence and works under their own direction; is able to manage energy effectively and consistently deliver under predictable and high-pressure situations alike
• Friendly and approachable communication style 
• Confident to operate in a fast-moving, entrepreneurial environment and handle multiple priorities