About Us:

At Vonage, we are at the forefront of innovation, developing a next-generation customer experience solution that is the world’s most unified, intelligent, & personalized CX solution. 

Position Overview:

We are seeking a Senior Director of Product Management to lead our unified communications product strategy. This strategic role requires a visionary leader who can drive the development of cutting-edge features and solutions that enhance customer engagement and satisfaction. You will collaborate closely with cross-functional teams, including engineering, marketing, sales, and customer success, to define and deliver on our product roadmap.

Key Responsibilities:

• Product Strategy & Vision:
• Develop and articulate a compelling product vision and strategy for unified communications within our customer experience solution.
• Identify market trends, customer needs, and competitive landscape to inform product development.
• Leadership & Team Management:
• Lead a team of product managers, providing mentorship and fostering a culture of innovation and accountability.
• Collaborate with senior leadership to align product initiatives with business objectives.
• Cross-Functional Collaboration:
• Partner with engineering, UX/UI, and marketing teams to deliver high-quality products on time and within budget.
• Engage with customers and stakeholders to gather feedback and iterate on product features.
• Product Development Lifecycle:
• Oversee the product lifecycle from ideation through launch, ensuring that product specifications meet customer requirements.
• Utilize Agile methodologies to manage product development processes effectively.
• Performance Measurement:
• Establish and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
• Analyze product performance and user feedback to inform future product enhancements.
• Market Advocacy:
• Act as the primary advocate for the unified communications product line, representing the product at industry events and customer engagements.
• Develop thought leadership content that positions the company as a leader in unified communications.
  
  

Qualifications:

• Experience:
• 10+ years of experience in product management, with a focus on unified communications or related SaaS solutions.
• Proven track record of successfully launching and managing complex software products.
• Leadership Skills:
• Strong leadership abilities, with experience managing and developing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Technical Acumen:
• Deep understanding of unified communications technologies, including VoIP, video conferencing, messaging, and collaboration tools.
• Familiarity with Agile methodologies and product management tools.
• Analytical Mindset:
• Strong analytical skills, with the ability to interpret data and make data-driven decisions.
• Experience using analytics to enhance product performance and customer satisfaction.
• Education:
• Bachelor’s degree in Business, Computer Science, or a related field; MBA or relevant advanced degree preferred.