The Microsoft Customer and Partner Solutions (MCAPS) AI Transformation Office focuses on our own AI and Copilot adoption by identifying our most pervasive pain points that can be solved with AI design wins; codifying our learnings and best practices; and working directly with customer and partner executives to help them accelerate their own AI Transformation with credibility and trust built from our experience as Customer Zero. This will be achieved through Microsoft’s own products, services, and innovation which in turn will yield greater business value for Microsoft and our customers and partners.

We are looking for a seasoned Communications Director to lead the definition and execution of the AI Transformation Office’s communications strategy. From responsible AI to AI design wins and digital transformation, you'll work with MCAPS Chief AI Transformation Officer and team to not only shape the narrative of how Microsoft as Customer Zero is being transformed with AI; but also to establish the communication strategy and approach to ensure this narrative remains relevant to the Microsoft field and the customers they serve. 

You’ll work closely with internal and external teams focused on AI, cloud computing, and emerging technologies, collaborating with experts in human rights, government affairs, and product innovation. You will also partner with global marketing, digital media, C-suite business leaders and government affairs teams to deliver compelling, real-world stories of AI deployments and customer success.

What Makes You Stand Out: You're a strategic storyteller with a knack for connecting the dots between technology and its real-world impact. You have experience in media relations at the highest level, and you know how to weave narratives that highlight both social good and commercial success. You’re not just about the big-picture vision - you know how to manage a crisis, prep executives for high-stakes communications, and adapt quickly to global market needs. Also, you will be a team player with experience of driving communication strategies across a global organization, harnessing lessons learned to create compelling communication assets, that can be reused by a high velocity sales organization and enrich the all up company change and thought leadership narrative.