OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.
OPSWAT. Protecting the World’s Critical Infrastructure
The Position
OPSWAT is searching for a Technical Customer Support Engineer to join our Global Customer Experience team in Hungary. The engineer will primarily focus on support for products that are built and managed from OPSWAT’s Hungarian Strategic Business Unit, will work closely with the Product and R&D teams of those products, and is expected to become a subject matter expert in these products. The engineer will respond to customers’ technical queries and issues with the goal of resolving them quickly and satisfactorily, including advising customers on optimization of their OPSWAT product configurations, deployments, and documented integrations, escalating bugs to the R&D team for quick resolution, escalating and managing enhancement requests with the Product team, and coordinating the process to get the customer’s environment properly patched or upgraded. As a member of a dynamic company, he or she will also get involved in other activities, such as technical assistance to the Sales team, advising the Academy team, helping to test and assess new products and product releases, and other special projects.
What You Will be Doing
What We Need from You
It Would be Nice if You Had
Why You'll Love Working Here
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.