Job Description
Sales Trainer EMEA
As Lightspeed’s Sales Trainer, your main focus will be onboarding and continuous training for sales reps. You will determine and respond to training needs with the goal of enhancing the skills and overall performance of sales reps in the EMEA country/region. By mentoring salespeople, designing individual and team training courses, and preparing educational material, you will play a critical role in helping our salespeople develop their skills and achieve their quotas.
What You'll Be Responsible For
Training and Development
- Design and implement comprehensive training programs for new hires, covering product knowledge, sales skills, and company processes
- Conduct regular performance needs analyses to identify skill gaps and training requirements across the sales team
- Develop and maintain tailored training courses, both live and self-paced, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations
- Coordinate and oversee training events, including logistics, scheduling, and resource allocation
- Track training completion rates and record key performance metrics to measure program effectiveness
- Collaborate closely with sales managers to assess business needs and evaluate post-training performance improvements
- Promote feedback and a culture of ‘constant improvement’ by actively gathering feedback on training programs from trainees, enablement managers and sales managers
- Prepare and present monthly reports on new hire onboarding progress and other training initiatives
- Collect, analyze, and interpret training-related data to provide actionable insights
Who will you be working with?
- You will work closely together with product marketing to ensure accurate and timely integration of new product information into training materials
- Collaborate closely with Revenue Operations to align training initiatives with overall revenue goals and strategies
- Other Sales and System Trainers
- Regional MD, sales Directors and Managers
- Collaborate with regional counterparts for sharing of ideas, work, and practices
Additional Responsibilities
- Provide one-on-one coaching and mentoring to sales representatives as needed
Occasional travel to regional offices or events for in-person training sessions or team-building activitiesContribute to the development of a positive and high-performing sales culture within the organization
What you’ll be bringing to the team
- Experience facilitation and creation of training material
- Familiarity with role-playing activities and e-learning platforms
- Agility and solutions-focused - must be able to adapt to an ever-changing environment
- Excellent interpersonal skills with the ability to manage multiple stakeholders and motivate people
- Experience in a sales, sales enablement or sales coach/training position
- Thorough understanding of sales techniques
- Fluency in written and spoken English
Even better if you have, but not necessary
- Familiarity with LMS
- Working on an international team
- Speak Dutch, French or German
- Experience in a SaaS environment
- Experience in working in a hospitality environment
- Experience in developing and running onboarding and training programs
- Previous experience in sales a plus
- Experience in using a data-driven approach to measure success
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
