Renewals Manager at Fivetran

Job Description

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.

Our Renewal Management team manages the full contract cycles, expands, retains, and provides a positive experience for our customers. We’re looking for a Renewals Manager within the Commercial segment to join our team and own renewals and recontracting customers.

The key components of success for this role is to negotiate and execute timely renewals and recontracts, increase customer commitments and retain customers. This role could be a great fit if you have experience in customer success, account management or sales for software.

** This is a full-time position based out of our Dublin office. Candidates must be located in an EMEA office location and able to work in the office as requested. **

Technologies You’ll Use

Salesforce
Catalyst
Looker
Chorus
Clari
Slack
Hex

What You’ll Do

Understand the Fivetran customer use cases and business outcomes to reinforce Fivetran ROI and drive larger commitments.
Contract Lifecycle Management: This role will manage a high volume of customer renewals and recontracts. This person will manage the contract process fully from initial outreach, negotiation and to contract signature and execution.
Work cross-functionally with CSMs, product and other teams to drive a positive customer experience as well as retaining customer use cases and accounts.
Forecasting accurately and ensuring timely updates to forecasting tools.
Following predesigned sales strategies (and sometimes developing and implementing their own) to grow the business and hit quota targets.
Using pre-created cadences based on Industry, Persona, Use Case and adding personalization to it.

Skills We’re Looking For

Experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!
Being customer centric - building relationships, understanding customer needs and how we are delivering value.
Managing paper process, complex deal structuring, redlines, legal and security reviews.
Track record of hitting or exceeding your goals and KPIs.
The right balance of self-confidence and humility to lead as an individual contributor.
Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.
Ability to manage multiple projects and tasks, while staying organized and efficient.
Experience with Salesforce is a must.

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Perks and Benefits

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.