Job Description
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity? 🤔
Intercom has announced a $100million investment in AI, and we have ambitious plans to scale our AI team over the next twelve months.We are seeking an experienced Machine Learning Recruiter to join our talent acquisition team and partner closely with our AI Group. In this role, you'll be responsible for developing and executing hiring strategies to attract top machine learning talent and support Intercom's ambitious AI initiatives. You will be a trusted partner to candidates as you work tirelessly to create a personal and friendly experience that is representative of the Intercom brand.
What will I be doing? 🚀
- Serve as a consultative partner to Engineering leaders to manage the full cycle recruiting process for technical hires in our AI Group
- Help drive our EMEA technical talent program (i.e, lead strategic, high impact projects, manage technical recruiting brand, events and initiatives)
- Provide mentorship and guidance to recruiters across the organisation
- Create robust pipelines through active sourcing of multiple channels, screening resumes, interviewing, and closing candidates
- Analyse data and reporting for technical roles such that we continuously improve and iterate on our process, making it more efficient and delightful to candidates
- Develop and drive effective interview panel meetings and debriefs alongside hiring managers
- Lead the creation of a recruiting strategy and interview plan for each open position
- Drive the offer process, including offer approvals, extensions, negotiations, and closings
- Obsess about candidate experience and keep candidates informed with quality communications throughout the interview process
- Keep up to date with new technological trends and products
- Represent Intercom’s mission, vision, and values with integrity and professionalism
What skills do I need? 📖
- 5+ years of full cycle technical recruiting experience, ideally in a fast paced technical and product-focused environment
- Understanding of the AI recruiting landscape
- Exceptional sourcing and talent research skills
- Ability to effectively multitask and take on a variety of roles with differing complexity across different functions while leading initiatives to continue driving a fantastic candidate/stakeholder experience
- Impeccable organisational, verbal, and written communication skills
- Strong analytical, conceptual, decision-making, and problem-solving abilities
- Ability to build strong cross-functional relationships and influence others
- Highly networked on LinkedIn, Twitter, GitHub, and other networking sites
In this role, you will need to be available to be onsite in our central Dublin office (Stephen's Green) for 2+ days per week.
Benefits 😍
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
- Competitive salary and equity in a fast-growing start-up
- We serve breakfast and lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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