Are you passionate about customer service? Are you interested in helping advertisers and consumers have better support experiences at Meta? Cross Meta Support (XS) aims to radically improve the support we provide to users of all Meta products by meaningfully improving the experience of our users, providing insights to improve the usability of all Meta products, and driving value to the company. As the Content Design Manager for this team you will collaborate with partners in Product Design, User Research, Engineering, Product Management, Marketing, and other functions and roles in a highly cross-functional team environment. You’ll be a strong advocate for content design as well as an integral part of the user experience team. You’re a good fit for this role if you: * Love to evolve teams and team culture * Aren’t daunted by complex product ecosystems and rapidly changing priorities that require flexibility and agility * Can establish strong collaborative relationships with your cross-functional partners * Are a UX practitioner who can co-lead overall design direction * Enjoy the challenge of partnering with and influencing other content and product teams at Meta to produce high-quality work * Have experience in ads, payments, support, integrity, identity or other systems-oriented roles * Can influence partners and priorities with a user-focused perspective * Like building the craft of content design, through standards, terminology, design systems, tone and voice. * Are comfortable making decisions with incomplete data and operating in ambiguity * Are flexible to accommodate working across various time zones (EST, LON)