Job Description
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Professional Services Consultant
Full-time Position
To enhance the global team, we are hiring a Professional Services Consultant with strong and proven customer implementation experience in the IT market. This role can take on many aspects from running an implementation as a technical lead to reviewing and integrating multiple modules of our IT Complete Suite of software solutions. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times.
If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.
Responsibilities
- Recognizes and identifies potential opportunities for improvement in customer processes, or where new processes need to be developed, and makes recommendations in these areas
- Manages the implementation process and works cross functionally in order to ensure customers are on-boarded in a quick and efficient manner
- Initiates and maintains strong working relationships with customers
- Conduct assessment of customer needs, explain the product features and functionality, and how it relates to the business
- Provide consulting and assistance to customers via phone, email, online meetings
- Coordinates resources and activities to support project objectives
- Other duties as assigned
- Fluent Dutch speaker
Experience/Qualifications/ Skills Requirements
- A degree in Business, Information Technology, or related field or equivalent experience
- 2+ years Experience with IT Service business operations
- Knowledge of CRM, ERP, PSA and RMM software and markets bonus
- Managed Service Provider experience
- Working knowledge of a business reporting platform
- Non-Technical Skills Requirements
- Excellent oral, written communication and presentation skills using Microsoft products (Powerpoint, Excel, Word) and Project Tracking software such as Krow/Klient, Smartsheet)
- Strong organizational skills
- Self-starter
- Proven team player
- Demonstrate the ability to present complex technical material to both technical and non-technical customers
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.