Job Description
Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions.
This is an opportunity to work with France's Enterprise companies, such as Carrefour, Sephora, Ubisoft, and more, and be AppsFlyer’s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.
Please submit your CV in English only.
What you’ll do:
- Manage clients’ accounts on all levels: technical, business, support, and product and help them succeed in their goals
- Handle new feature releases
- Provide client feedback internally
- Provide client training and webinars
- Upsell existing clients
- Help clients adopt new features
What you have:
- Native French
- Experience in customer success, account management, or a similar client-facing role, ideally within a SaaS or tech environment
- Web marketing and digital advertising experience
- Technical background and analytical experience
- Advanced proficiency in written and spoken English
- Ability to thrive in a fast-paced and dynamic work environment
- Willingness to travel a few times a year for clients and/or conferences
Bonus Points:
- Mobile marketing or analytics experience
- Product management sense/familiarity
- Technical background in SDKs, APIs, SQL, Mobile App Tracking
As a global company operating from 20 offices across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.