Farfetch Logo
Farfetch
Customer Operations Representative - French Speaker - Maternity Replacement
🌎IT Milan, Italy, via Turati
4 months ago

Job Description

Hybrid
NEW GUARDS GROUP
New Guards Group is the home to 9 international luxury brands: Marcelo Burlon County of Milan, Off-White c/o Virgil Abloh, Palm Angels, Unravel Project, Heron Preston, Alanui, Kirin Peggy Gou, Opening Ceremony, and Ambush. We work with the understanding that fashion and luxury can be different: community-based, quality-driven, collaborative, truly global, and quick. Our brands and products stem from creative and managerial innovation and the philosophy of Made in Italy. We're redefining the way luxury is conceived, communicated, and shared. Where others see limits, we see goals.

NGG is part of the FARFETCH Group and recently created a spin-off business NGGH++ that will be a growth accelerator and an incubator of new ideas, brands, and businesses. 

OFFICE
Our new office in Via Turati is a strategic hub and home to all of the NGG staff functions. Turati is where the behind-the-scenes driving force of NGG is brought to life; this is harmonised with the archive exhibits of brand collaborations found throughout the office

THE ROLE 
As a Customer Operations Representative (COR), reporting directly to the Customer Operations Manager, you will be responsible for managing pre-season and in-season order book management and execution for your assigned key or field accounts. This role is accountable for driving a qualitative and healthy order book, achieving shipping targets through effective inventory management, and delivering superior customer service. You’ll develop and display a strong understanding of the marketplace and supply chain operations processes in this role. Moreover, you’ll bring a process improvement mindset and a natural curiosity to explore and solve problems.